Delivery and acceptance of goods

Whilst the Site generally states whether or not Products are available and the relevant delivery times, such information is purely indicative and under no circumstances binding on the Seller.
The Seller undertakes to do everything within its power to comply with the delivery times given on the Site. If the order cannot be processed by the Seller, as the Product ordered by the Consumer is not available, even temporarily, for delivery, the Seller shall notify the Consumer in writing and refund the amount already paid, if requested. If the Consumer has selected the bank transfer payment method, the delivery term will become effective from the moment the Seller receives the payment.
The Products ordered by the Consumer shall be delivered according to the method chosen from those available and listed on the Site when the order was placed. The Consumer undertakes to promptly check, within and no later than 14 (fourteen) days of receipt of the Products, that the delivery is correct and includes all and only the purchased Products, and to notify the Seller, within this deadline, of any faulty products received or any discrepancy between the order and the goods actually received, following the procedure referred to in art. 8 of this contract; failure to do so will infer that the Products shall be deemed as accepted. In the event that the packaging or boxing of the Products ordered by the Consumer reaches its destination visibly damaged, the Consumer is invited to refuse the delivery from the carrier/courier or accept the delivery “with rights reserved”.

Prices

The price of the Products on sale is that indicated on the Site at the time the order is placed by the Consumer. Product prices shown on the site are inclusive of the costs of standard packaging, VAT (where applicable) and any indirect duties (where applicable), and are exclusive of shipping costs, which will be calculated before the order placed with the Seller by the Consumer is confirmed, and which the Consumer agrees to pay to the Seller in addition to the price shown on the Site
The total price payable to the Seller will be indicated in the Order.
If the Products are to be delivered to a country outside the European Union, the total price stated in the order and order confirmation, including indirect taxes, is net of any customs duties and any other taxes which the Consumer hereby agrees to pay for, if required, in addition to the price stated in the order and order confirmation, as required by laws in force in the country to which the Product will be delivered. For further information on any duties or taxes applicable in his country of residence or destination of the Products, the Consumer is invited to check with the relevant authorities in his country of residence or destination of Products.
All additional costs, charges, taxes and/or duties payable in any given country, under whatever title, to the Products ordered under these Conditions are the exclusive responsibility of the Consumer.
The Consumer hereby declares that where, at the time the order is placed with the Seller, the former is unaware of the costs, charges, taxes and/or duties referred to in paragraphs 5.3. and 5.4. above, this shall not constitute grounds for termination of this contract and shall under no circumstances be charged to the Seller.

Non-conformities

The Consumer is required to report any defects and non-conformities of the products within and no later than 14 (fourteen) days from receiving the products, sending an email to info@smartmicrooptics.com, clearly indicating the defect and/or non-conformity detected, along with at least 1 (one) photograph of the Product, the order confirmation sent by the Seller and/or the receipt
On receiving the related documentation, the Seller shall assess the defects and non-conformity reported by the Consumer and, having carried out quality control tests in order to assess whether the Product does not in fact conform, shall, at its own discretion, decide for the Products to be returned, responding to the Consumer via e-mail to the address provided by the Consumer when placing the order. The Products that the Seller has authorised to be returned shall be sent by the Consumer within 30 (thirty) days from the date on which the defect or non-conformity was reported to the following address:
Smartmicrooptics S.r.l., Via Reale 203, postcode 48123 Glorie, Ravenna (RA) – Italy
If the Seller is required to refund the Consumer for the price paid, the refund will be effected, where possible, using the same payment method used by the Consumer to purchase the product, or by bank transfer. The Purchaser will be responsible for sending to the Seller, at the e-mail address info@smartmicrooptics.com, the bank details to be able to transfer the refund.

Right of withdrawal

 The Consumer shall have the right to withdraw from any contract concluded pursuant to these Conditions, without incurring any penalty, within 14 (fourteen) days from (i) the day on which the Product is delivered or (ii) if several products on one order are delivered separately, from the date the last product was received.
To exercise the right to withdraw, the Consumer shall send a request to the Seller within the indicated deadline via email at info@smartmicrooptics.com.
If the Consumer has received the product, he is required to return it to the address:
Smartmicrooptics S.r.l., Via Reale 203, postcode 48123 Glorie, Ravenna (RA) – Italy
without undue delay and, in any event, within 14 days from the day that notice of such withdrawal was given. All shipping risks and direct costs incurred when returning the products shall be borne by the Consumer.
If you withdraw from this contract, we shall refund all payments received from you, including the costs of delivery, without undue delay and in any event no later than 14 days from exercising your right of withdrawal. We will carry out such refunds using the same means of payment used by the Consumer for the initial transaction, unless the Consumer requests the refund via a different means of payment, in which case the Consumer will be charged for any additional fees incurred as a result of the choice of such means. We may withhold the refund until we have received the returned goods or the Consumer has supplied evidence of having dispatched the goods, whichever is the earliest.
The Consumer is liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are found to be damaged (e.g. scratches, deformation, breakages, etc.), not complete with all parts and accessories (including unaltered labels still attached to the product), unaccompanied by the instructions/notes/manuals supplied, the original packaging, if any, the Customer shall be accountable for the decreased value of the product, and be entitled to receive a refund equal to the residual value of the Product. To this purpose, it is highly recommended for Consumers not to handle the product other than as strictly necessary to establish the nature, characteristics and functioning of the same, and to use the original packaging of the Products plus further protective packaging that will keep them intact and protect them from writing or labels.

Need help?

Contact us at  info@smartmicrooptics.com  for questions related to refunds and returns.